By Rich Kemp             
            
              
                  
                  Nicole Campbell. Photo by Rich Kemp  | 
               
             
            Nicole Campbell is the coordinator for the ABC Ramps Mobility  Hubs in downtown Minneapolis.. She has worked at MnDOT in two different time  periods for a total of three years.  
            What has been your  career path? 
              I started at MnDOT in 2013 in the Office of Transit. I was  working on the Safe Routes to School program while finishing grad school at  University of Minnesota. I left MnDOT in late 2015 to move to Seattle, where I  worked for a year as a transportation planner on the marketing and innovation  team at King County Metro Transit. I then spent four years working at a  metropolitan planning organization in rural Washington State as a transit and  active transportation planner before moving back to Minnesota last April.  
            What do you do as the  coordinator for ABC Ramps? 
              I work with the city of Minneapolis to coordinate the ABC  Ramps Mobility Hubs in downtown Minneapolis. My role includes program administration,  marketing, planning and more. MnDOT is the owner of the ABC Ramps and the city manages  the ramps for us. Since I started last April, I’ve worked on marketing videos,  mobility hub designs, wayfinding projects, a placemaking pilot, adding storage  lockers for individuals experiencing homelessness, selecting a parking operator  and reviewing major maintenance projects. 
            What is your favorite  part about your job? 
              I really appreciate the diversity of projects and work I get  to do. Every day is a little different. I like that I get to work on projects  that are new and sometimes challenging to accomplish. I also really like the work  culture and the people at MnDOT. That’s why I wanted to come back after five  years away.  
            What are the biggest  challenges? 
              Balancing all the different types of projects is the biggest  challenge for me. It’s sometimes hard when doing something to know whether the  project will even succeed and if I’m focusing on the right thing. So much of  this work depends on working with other people, like the city of Minneapolis,  others at MnDOT and consultants. It’s often hard to know how long things will  take, what actions to take and what the final outcomes will be.  
            What kind of changes  have you seen in your job? 
              A lot has changed in the field – technology, shared  mobility, a greater focus on equity and social justice, even the language we  use. For example, we no longer say “alternative transportation” for non-driving  modes. 
            Has your job changed  a lot because of COVID-19? 
              COVID-19 has drastically changed parking demand in downtown  Minneapolis. Lisa Austin, the previous ABC Ramps coordinator, had worked on several  different plans with the University of Minnesota and the Urban Land Institute  to come up with exciting new ideas to modernize these 30-year-old ramps. This  included rebranding the ramps as mobility hubs and finding new ways to expand  mobility options. We’ve been below 10 percent occupancy since March, instead of  closer to 90 percent like in pre-COVID times. We are constantly re-evaluating  our maintenance and operations spending, and thinking about possible recovery  scenarios for the future. While people may work in offices less of the time post-COVID,  people will continue to live or visit downtown to visit the stadiums, Target  Center, theaters or other things when it’s safe to do so again.  
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