By Mary McFarland Brooks
Jim Skoog, MnDOT ombudsman, led a panel discussion of external constituents he had worked with on issues ranging from Maple Grove noise walls to Reconnect Rondo to the Red Wing Bridge and Hwy 22 Victory Drive. From left are Skoog, Marvin Anderson, Debra Sisneros and Dean Chamberlain. Photo by Kristi Loobeek |
The Office of Public Engagement and Constituent Services hosted its third annual workshop March 7 at the University of Minnesota, focusing on building customer trust by listening to the public. More than 130 MnDOT employees statewide attended the workshop, which included panel discussions, district spotlights and recognition of the agency’s best public engagement efforts during 2017-18.
Commissioner Margaret Anderson Kelliher provided opening remarks, highlighting the importance of building personal relationships with communities.
Keynote speaker Jeff Aguy, who also spoke at MnDOT’s 2018 Engagement Workshop, presented on “We Should All Be Human-Centered Designers.” Aguy is the program director for St. Paul-based, Lunar Startups. His presentation stressed the importance of engaging with ourselves as well as others and celebrating the “secret sauce in all of us.”
“MnDOT has made great strides towards becoming a customer-centered agency,” said Richard Davis, Public Engagement and Constituent Services director. “By highlighting the voice of the customer while also recognizing exceptional engagement work across the state, this year’s workshop was designed to be a tangible reminder that public engagement is central to the organization’s continued success.”
Ronda Allis, District 7 planning director, accepts the Ongoing Engagement award for the district’s pre-scoping outreach efforts to build relationships, gain insights and reduce scope changes. Photo by Kristi Loobeek |
The following projects were recognized in these six categories:
Creativity and Innovation—35W@94: Downtown to Crosstown, Metro District
Respect for Diversity, Inclusion and Culture—Willmar Wye Project, District 8
Best Engagement for a Small/Medium Project—Mini-roundabouts: Highway 4 St. James, District 7
Best Engagement for a Major Project—35W@94: Downtown to Crosstown, Metro District, and Red Wing Bridge, District 6
Ongoing Engagement—Pre-scoping Outreach, District 7, and Airports are Part of MnDOT Too, Office of Aeronautics
Commissioner’s Award for Public Engagement—Charlie Zelle, MnDOT Commissioner (2013-2018)
The workshop also highlighted districts for various problem-solving methods they initiated to address challenges in exercising public engagement efforts. The audience also heard about lessons learned, both pre-project and as the project developed.
The workshop agenda, public engagement awards brochure and other information are available at: www.mndot.gov/publicengagement/index.html.
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