By Mary McFarland Brooks  
              
                
                    
                      Jim Skoog, MnDOT ombudsman, led a panel discussion of external constituents he   had worked with on issues ranging from Maple Grove noise walls to Reconnect Rondo to the Red Wing Bridge and Hwy 22 Victory Drive. From left are Skoog, Marvin  Anderson, Debra Sisneros and Dean Chamberlain. Photo by Kristi Loobeek  | 
                 
               The Office of Public Engagement and Constituent  Services hosted its third annual workshop March 7 at the University of  Minnesota, focusing on building customer trust by listening to the public. More  than 130 MnDOT employees statewide attended the workshop, which included panel  discussions, district spotlights and recognition of the agency’s best public  engagement efforts during 2017-18.  
                 
Commissioner Margaret Anderson Kelliher provided opening  remarks, highlighting the importance of building personal relationships with  communities.   
              Keynote speaker Jeff Aguy, who also spoke at MnDOT’s 2018  Engagement Workshop, presented on “We Should All Be Human-Centered Designers.” Aguy  is the program director for St. Paul-based, Lunar Startups. His  presentation stressed the importance of engaging with ourselves as well as  others and celebrating the “secret sauce in all of us.” 
              “MnDOT has made great strides towards becoming a  customer-centered agency,” said Richard Davis, Public Engagement and Constituent  Services director. “By highlighting the voice of the customer while also  recognizing exceptional engagement work across the state, this year’s workshop  was designed to be a tangible reminder that public engagement is central to the  organization’s continued success.” 
              
                
                    
                    Ronda Allis, District 7 planning director, accepts the Ongoing  Engagement award for the district’s  pre-scoping outreach efforts to  build relationships, gain insights and reduce scope changes. Photo by Kristi Loobeek  | 
                 
               
              The following projects were recognized in these six  categories:  
              Creativity  and Innovation—35W@94: Downtown to  Crosstown, Metro District 
              Respect  for Diversity, Inclusion and Culture—Willmar  Wye Project, District 8  
              Best  Engagement for a Small/Medium Project—Mini-roundabouts: Highway 4 St. James,  District 7 
              Best  Engagement for a Major Project—35W@94: Downtown to Crosstown, Metro  District, and Red Wing Bridge,  District 6  
              Ongoing  Engagement—Pre-scoping Outreach, District 7, and Airports are Part of MnDOT Too, Office of Aeronautics  
              Commissioner’s  Award for Public Engagement—Charlie Zelle, MnDOT Commissioner (2013-2018) 
              The workshop also highlighted districts for various  problem-solving methods they initiated to address challenges in exercising  public engagement efforts. The audience also heard about  lessons learned, both pre-project and as the project developed. 
              The workshop agenda, public engagement awards brochure and  other information are available at: www.mndot.gov/publicengagement/index.html.  
              
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