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          Changes on the St. Croix River: new Hwy 36 crossing opens, Stillwater Lift Bridge closes     | 
         
        
          By Chris Joyce 
            
              
                  
                    From left, Mary McComber, Oak Park Heights mayor; Minnesota Gov. Mark Dayton; Wisconsin Gov. Scott Walker; U.S. Rep. Sean Duffy; U.S. Rep. Ron Kind; and Kevin Walker, Metro District public affairs; participated in the ribbon-cutting ceremony for the St. Croix River Crossing Aug. 2. Photo by David Gonzalez   | 
               
             Decades-in-the-making, the new St. Croix River Crossing is  now a reality.  
            Minnesota Gov. Mark Dayton and Wisconsin Gov. Scott Walker  cut the ceremonial ribbon marking the official end of the project on the  morning of Aug. 2. The bridge opened to traffic later that evening.  
            The new bridge has two lanes in each direction and a multiuse  trail, and spans almost one mile across the river from Oak Park Heights, Minn., to  St. Joseph, Wis. It replaces the Stillwater Lift Bridge, which closed to  traffic the evening of Aug. 2.  
            The St. Croix Crossing’s extradosed design is only the  second of its kind in the U.S. It is a hybrid structure combining a cable  stayed design with a segmented concrete box design. The hybrid design was chosen  to ensure that the pier heights, which are 65 feet above the bridge surface,  would not be higher than the bluffs along the river. It is intended to fit into  the river gorge as naturally as possible.  
            
              
                  
                  The new St. Croix River Crossing between Oak Park Heights, Minn., and St. Joseph, Wis. opened to traffic Aug. 2.  Photo by David Gonzalez   | 
               
             
            The ceremony for the $646 million project was held on the  Minnesota approach and included Wisconsin Congressmen Sean Duffy and Ron Kind,  Oak Park Heights Mayor Mary McComber and St. Joseph Town Board Chairman Tom  Spaniol. An estimated 2,500 people attended the event, including a few who also  had been at the 1931 dedication of the Stillwater Lift Bridge.  
            “This new bridge reinforces the  strong economic ties between Minnesota and Wisconsin, better connecting people  with jobs, families, and better opportunities on both sides of the  river,” said Dayton. “I thank the strong bipartisan leadership from  both states that has made this project a success, supporting jobs for more than  3,000 people from Minnesota and Wisconsin over its four-year construction.” 
            Dayton took a good-natured jab at  his Wisconsin partners, joking that Minnesota would begin building a toll booth  the next day, and would “charge double everybody who has a Green Bay Packers  sticker on their windshield.” 
            “This project provides a sorely needed new connection  between Minnesota and Wisconsin,” Commissioner Charlie Zelle said in a news  release announcing the bridge’s opening. “It has been a monumental effort and  one that will serve the citizens of Minnesota and Wisconsin for generations.”  
            Many stakeholders and coalitions have been involved over the  years in the St. Croix Crossing project. 
            “This project is a testament to what strong cooperation  between states can do,” said Zelle. “The bridge is a work of art and it is also  a technological marvel. Citizens in this region will be well-served for decades  to come.” 
            Open for business 
            
              
                  
                  A nighttime view of the St. Croix River Crossing looking from Minnesota to the east. Photo by David Gonzalez   | 
               
             
            Moments after 8 p.m., motorists, bicyclists and pedestrians  from both sides of the St. Croix River began the journey over the new bridge. People  everywhere used their cell phones to capture the historic moment. 
            Some had waited for hours to be among the first to cross the  bridge. Three MnDOT trucks started the procession from the Minnesota side, with  a ribbon of cars, pick-ups and motorcycles streaming behind. Leading the  Wisconsin contingent was a red Honda SUV, roof light flashing and its driver  giving a big thumb’s up as he drove past. Behind the steering wheel was a  smiling Terry Zoller, MnDOT’s St. Croix Crossing project manager who, after a  45-year career, literally rode off into the sunset and into retirement. 
            It was a night of firsts.  
            On the sidewalk on the north side of the bridge, there were  the first bicyclists and the first tandem bicyclists, grinning broadly as they  pedaled up hill (the bridge climbs from 110 feet on the Minnesota end to 150  feet on the Wisconsin bluffs). There were the first pedestrians, two teen-aged  girls in leggings and t-shirts, one of whom also claimed the title as “the  first cartwheeler” as she demonstrated her skill. The first dog, a Sheltie  named Harley, kept his owner moving at a good pace. There was even the first  traffic jam on the bridge when the Minnesota traffic briefly backed up heading  into Wisconsin.  
            Stillwater Lift  Bridge: end of an era, start of a new one 
               
              The Stillwater Lift Bridge carried 18,000 vehicles a day between  the two states before its retirement.  
                                                                                                                                                  
              To honor the historic bridge’s importance to the region, the  community held a “Cruisin’ to Closure Party.” The last cars to cross the 86-year-old  bridge included a parade of nine vehicles—one for each decade the bridge has  been open. 
                           
              With the closure, MnDOT now begins a two-year project to update the Lift Bridge and convert it to a bicycle-pedestrian-only structure  as part of a five-mile bike trail. The new Lift Bridge facility is expected to  open by 2019. 
            
              
                  
                  An estimated 2,500 people attended a ceremony for the opening of the St. Croix River Crossing Aug. 2. Photo by Doug Thies   | 
               
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          Success comes in all sizes, MnDOT awards its first contract using a Small Business Contract Preference  | 
         
        
          By Mary McFarland Brooks  
            
              
                  
                    Faith Crump, Cross Cultural Business Resources, LLC, owner, listens to Ashanti Payne, Office of Civil Rights, speak at an I-35W/Lake St. DBE networking event. Crump’s business was the first to be awarded a contract under the Small Business Contract Preference.   Photo by David Gonzalez  | 
               
             
            MnDOT awarded its first project using a Small  Business Contract Preference July 7 to the certified Targeted Group business, Cross Cultural Business Resources, LLC.  The legal authority for this type of contract  has been in place for many years under Minnesota Statutes § 161.321, which  allows the Commissioner of Transportation to designate construction contracts  for certified Targeted Group or Veteran-Owned businesses only. However, this was the first contract awarded under  the statute, using MnDOT’s letting authority.  
               
This initiative, to make state contracting  accessible to underrepresented groups and provide small businesses with  opportunities for growth, was a collaboration of MnDOT’s offices of Civil Rights and Construction and Innovative Contracting, as well as Landscape  Architects and Designers and Metro  District offices.  
 
To help this effort be successful, MnDOT’s  Office of Civil Rights conducted outreach and training, which included:  
            
              - Updating  participants on the MnDOT Civil Rights Small Business Development Program
 
               
              - Estimating  project costs, common mistakes in bidding and understanding MnDOT contract  specifications
 
               
              - Using the  electronic bid process and submitting a responsible bid as a prime contractor 
 
             
            Attending  the training was the successful low bidder, Cross Cultural Business Resources,  LLC, which was established in 2013 and is primarily a traffic control firm that  also does landscaping work. 
               
  “The training provided for small  businesses to ensure we had access to, and understood the processes and bidding  software and encouraged small businesses to bid on small MnDOT projects, which  was very helpful,” said Faith Crump, Cross Cultural Business Resources,  LLC owner. 
            Cross  Cultural Business Resources, LLC, is certified by the Department of Administration  as a Targeted Group Business. A certified business is at least 51 percent women-owned  or owned by a racial minority, or a person with a substantial physical  disability, and the business is operated and controlled by the qualifying  owner.   
            Small  Business Contract Preferences can be applied to construction contracts if  certain conditions are met. Before  designating a construction contract, MnDOT determines that: 
            
              - At least three capable TGB or Veteran-owned firms  are likely to bid on the project.  
 
              - The contract must be dedicated to the  construction of transportation improvements.  
 
              - The contract is awarded in accordance with all  laws governing competitive bidding, except as specifically provided in the  statute.  This means that once the  project is designated for Small Business Preference, the advertisement and  award will be publicly posted on the MnDOT website.  
 
             
            Several MnDOT offices worked together to  identify projects of an appropriate size and scope for a small business to  serve as the prime contractor. Targeted Group  and Veteran-owned businesses requested access to the plans and two TGB firms  submitted bids on the project. However,  as the lowest responsible bidder, the project was awarded to Cross Cultural  Business Resources, LLC.  
               
              The  Office of Civil Rights will continue to monitor this project and is committed  to providing future opportunities for underrepresented businesses to compete  for and gain experience in state contracting opportunities.  
For more information about MnDOT Civil Rights  programs and services, check out its website  or call 651-366-3073. | 
         
        
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          Library renews ASTM DOT Compass Portal for access to standards, specs  | 
         
        
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             By Marilee Tuite, Research Services & Library  
            
              
                  
                    This is the homepage of ASTM DOT Compass Portal, where you can search by keyword, title, or standard/spec designation.  | 
               
             MnDOT  Library is pleased to announce the continuation of the ASTM DOT Compass Portal  (https://compass.astm.org), an online resource  that provides all MnDOT employees with a single point of access to full-text  ASTM standards, AASHTO specs, and a small selection of AASHTO books. 
            During  the first year of the Portal’s availability, MnDOT employees accessed or  downloaded ASTM and AASHTO documents more than 5,000 times. One application to  MnDOT business is that the MnDOT Spec Book contains hundreds of references to  ASTM standards and AASHTO specs. 
            In  addition to these standards, the ASTM DOT Compass Portal also offers free  e-Learning courses that can earn professional development hours. 
Contact the library at 651-366-3791 or library.dot@state.mn.us if you have any questions. The ASTM page on iHUB also has some FAQs. Library staff is available  to demonstrate this resource for your office or unit staff meeting. | 
         
        
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          Metro District works with governor’s office to start urban youth internship program  | 
         
        
          By Rich Kemp 
            
              
                  
                    Interns from the Urban Youth Corps mow the grass in the right away in the Twin Cities metro area. The interns assisted the Metro District maintenance crew with mowing, litter pickup and brush removal.  Photo by Carey Johnson  | 
               
             DeWayne Jones, Metro District maintenance manager, thought  about his time as a teenager when he came up with the idea for the Urban Youth  Corps Internship Program. The program hires youth to help with maintenance jobs  that the Metro District doesn’t have the staff to complete. 
               
“When I was growing up in Arkansas, I was able to work a summer job to help pay  for my school clothes and take some of the burden off my mom," said Jones. 
 
He talked to Emma Corrie, strategic workforce initiatives director for the  Office of Gov. Mark Dayton, about starting a program for youth in the Twin  Cities metro area. They lined up partners and got funds from the state and  partner organizations to start the UYC. 
 
“DeWayne Jones came up with the idea and we helped connect the dots by finding  the right funding and implementation partners to make it happen,” said Corrie. “With  our UYC interns, many in their first jobs ever, we are building a basic work  ethic, introducing them to new skills, building teamwork and self-esteem.” 
UYC is the culmination of a collaboration of  several partners. Hennepin County, Project for Pride in Living, BrookLynk,  Project Sweetie Pie, Cedar Riverside Opportunity Center, Minneapolis  Public Schools and the city of Minneapolis’ StepUp/Achieve program joined the  governor’s office and MnDOT to get the program started.  
 
  
      
      DeWayne Jones, Metro District maintenance, thanked the interns who worked in the Urban Youth Corps Internship Program during a ceremony Aug. 4. Photo by Dana Hernandez | 
   
 
The program is designed for 15-18 year olds and seven youth were hired for 2017.  The youth helped the Metro District maintenance team with mowing, litter pickup  and brush removal. The work was completed behind noise walls to keep the youth away  from high traffic areas. 
 
“I’m grateful to the many leaders and partners who helped shape the Urban Youth  Corps Internship Program into such a success story, including many public and  private partners,” said Eric Davis, MnDOT chief of staff.  “I particularly  want to thank DeWayne Jones, Carey Johnson, Sam White, Diane Dozier and so many  other leaders across Metro District who helped supervise, guide and mentor our  students to gain valuable on-the-job experience in highway maintenance work.”   
 
The first class of interns were honored during a ceremony Aug. 4 at the State  Capitol. 
 
“The governor’s office looks forward to staying involved and growing the number  of UYC interns at MnDOT and adding other state agencies next summer,” said  Corrie. “Our hope is that, together, we can grow this program next  year and into the future, impacting many more 15-18 year olds in our communities.” 
 
Davis said MnDOT is very happy with the results of the first year. 
 
“We look forward to building on the successes of 2017 and growing the program  to include as many as 21 students in 2018,” said Davis. “It’s a great way  to introduce young talent to careers in state government, while working to  maintain our Metro District properties in good and safe condition.”  | 
         
        
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          Employees reach out to the ag community at Farmfest | 
         
        
          
		  
            
              
                   
                  Employees from MnDOT's Office of Environmental Stewardship, Engineering Services, Road Weather Technology, MnCORS, Districts 2, 7, 8 and Metro staffed a booth at this year's Farmfest, held Aug. 1-3 near Redwood Falls.  Exhibit staffers covered a variety of topics with visitors stopping by the booth including the current efforts to build consensus about future vegetation management, new road weather technology, snow control efforts and the status of current mowing regulations. (Photo on left) Dan Gullickson, snow control program admin  coordinator, Office of Environmental Stewardship, visited with a local  farmer about the variety of blowing snow control program options available. Photo by Jed Falgren   (Photo on right) Jed Falgren, District 7 assistant district engineer,  interviewed with Iowa Public TV producer Colleen Kranz at Farmfest for a future  edition of their Market to Market segment that will air in September.  Photo by Craig Gertsema   | 
               
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          Aeronautics staff spotlights Minnesota aviation during Oshkosh AirVenture 2017  | 
         
        
          By Mary McFarland Brooks  
              
                
                    
                       Aeronautics employees (from left) John Fahrendorf, Dan Boerner, Chris Morgan, and Ryan Gaug test the booth layout after setting up on Sunday prior to the show. Photo courtesy of Aeronautics   | 
                 
               
              More than 590,000 enthusiastic aviation aficionados  descended on Oshkosh, Wis. the last week of July for the Experimental Aircraft  Association’s 65th annual EAA  AirVenture fly-in convention. MnDOT staffed a booth at the fly-in for the second  time in several years.  
                 
                The booth’s theme was #fly.MN and Aeronautics staff  engaged visitors by providing photo opportunities with a Paul Bunyan cutout and  surveying Minnesota pilots regarding the Minnesota State Aviation System plan.  Feedback was also solicited on individual Minnesota airports and collateral  materials like directories and travel guides.  
                 
Aeronautics’ leadership staff had  one-on-one meetings with several organizations at the event: 
              
                - Aircraft Owners and Pilots'  Association
 
                - National Business Aviation  Association
 
                - Federal Aviation Administration
 
                - Recreational Aviation Foundation 
 
                - National Association of State  Aviation Officials 
 
               
              The number of visitors to the MnDOT  booth who took photos and received airport information numbered several hundred  daily. As these same visitors shared their iconic photos on social media, other  people responded by also visiting the MnDOT booth. The Aeronautics Office is also  recruiting for an open position in their office and several AirVenture  attendees applied.  
                 
                Photos taken at the aeronautics booth  were shared daily on MnDOT’s Instagram and Facebook sites. Social media overall played a big part in the  convention with a confirmed reach of more than 15.4 million people by  AirVenture’s social media channels during the week. 
                 
                More than 75,000 people attended at  least one of the more than 1,000 forums held at the convention. In addition to staffing  the booth, aeronautics staff attended technical forums on a wide array of  aviation issues and staff successfully recruited new businesses to exhibit and/or  speak at the annual maintenance conference hosted in partnership with the  Association for Women in Aviation Maintenance. 
                 
                “The combination of great weather and eager  and engaged attendees contributed to a very successful event,” said Cassandra Isackson, Office of Aeronautics director. 
                 
                The fly-in has significant  international reach with more than 80 nations represented. The countries with  the most attendees included Canada, Australia and South Africa. The total number  of international visitors was more than 2,527, which did not reflect the 750  media representatives on-site from six continents.  
                 
                The 40,000 convention attendees who filled the adjacent  campgrounds, created the second largest city in Winnebago County, with Oshkosh  city being the largest. The grounds crew  and volunteers welcomed more than 10,000 aircraft at Wittman Regional Airport  in Oshkosh and other airports in eastern central Wisconsin.  
                 
              The number of show planes at the  event increased 5 percent from 2016 for a total of 2,991, while vintage  airplanes at EAA grew by the same percentage to 1,162. One of this year’s  highlights was two B-29 bombers flying formation as part of showcasing 75 years of  bombers on parade.  
Next  year’s festival runs from July 23-29. Buoyed by their 2017 successes, MnDOT’s Aeronautics staff plans to also  have a presence at the 2018 conference.             | 
         
        
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          Cameras help MnDOT monitor road conditions, manage traffic            | 
         
        
          By Stephanie Smith-Christensen, District 1 public affairs   
              
                
                    
                      Traffic detection cameras, like these at Trinity Road and Anderson in Duluth, are typically mounted on traffic lights. Their sole purpose is to detect traffic and activate the lights to change.   Photo by Beth Petrowske   | 
                 
               Most motorists are keenly aware of the numerous street and highway  cameras located throughout the state of Minnesota. However, they may not know  what these cameras are used for and who is monitoring them. There are just  under 2,000 cameras statewide used for one of three functions: Road Weather  Information Station, traffic detection and traffic management.   
                 
RWIS cameras are primarily located in rural areas  that lack communications infrastructure. Throughout the state there are 86  different sites where RWIS cameras can be found. They cannot be remotely  repositioned, and they do not capture ongoing video.  
 
“Rather than continuously recording footage, RWIS  cameras are pointed at specific locations and designed to capture still shot  images which upload every few minutes,” according to John McClellan, traffic  operations supervisor for the Regional Transportation Management Center in  Roseville. The data is then used by maintenance crews to remotely determine  road and weather conditions, and decide if plow crews should be dispatched to  those areas.   
 
More numerous, and more frequently confused by  drivers, are the state’s traffic detection cameras. These cylinder-shaped  cameras are typically mounted on traffic lights and pointed towards cars. There  are approximately 1,000 detectors throughout the state, particularly at  intersections where there are turn lanes. Contrary to popular belief, these  cameras are not being remotely controlled either, and they cannot zoom in to  look at vehicles more closely. Additionally, they are not designed to take  photos or enforce traffic violations.  
              “In truth, no one is watching these cameras at all,”  said McClellan. “Their sole purpose is to detect traffic and activate the  lights to change.” At other intersections where there are no cameras,  underground u-coils are embedded in the road’s surface to trigger changing  lights.  
              Traffic management cameras are ones typically  located in higher volume areas such as highways and busy intersections. There  are about 900 statewide, the majority of which are located in the Twin Cities metro  area. Unlike the RWIS cameras, they require a communications infrastructure to  support the transfer of video data. They are also able to move in different  directions and are used to monitor road conditions, traffic patterns and  traffic density.  
                 
                Additionally, they are used by enforcement officials to identify stalls and  crashes, or focus on locations where incidents frequently occur. These cameras  are equipped with radar detection. In the event of an incident, the radar can  be used to determine a vehicle’s speed prior to the crash; however, radar is  not used to enforce traffic laws.  
   
  “Most traffic cameras were installed in the 1990s,  and the footage is often grainy. It is not clear enough that license plates can  be distinguished,” said Dave Mavec, District 1 senior traffic engineer.  
   
            All camera footage is public data, and is typically  retained for 48 hours. To get personalized alerts, weather updates, or view  camera information and traffic speeds, visit www.511mn.org/.            | 
         
        
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          Collaboration, creativity wins 2017 State Government Innovation Award  | 
         
        
          By Judy Jacobs   
            
              
                  
                  District 6 shared its expertise with several other MnDOT districts by creating and manufacturing HIVEs for statewide use.  Photo by Mike Dougherty   | 
               
             
           
             
            On July 27, the Bush Foundation and the  Humphrey School of Public Affairs recognized and awarded two MnDOT initiatives  for the State Government  Innovation Award. The award acknowledges the great work that  state agencies do and encourages them to offer better products and services to  the public they serve. The awards are based on creativity, collaboration and  efficiency.                 
               
  Statewide Air Quality Index Forecasting 
  This  innovative partnership with the Minnesota Pollution Control Agency and the  Department of Health launched  a new statewide air quality control index forecasting program. This partnership  allowed PCA to expand from two forecast locations to 17, allowing Minnesota  residents a better way to plan their outdoor activities. Air quality alert  messages include specific messages that residents can take to reduce their  exposure during times of poor air quality.   
    
              MPCA meteorologists  used artificial intelligence, automated weather prediction and their expertise  to create statewide AQI forecasts statewide. Bringing this expertise in-house  saved the agency about $50,000 in external forecasting fees.    
            PCA collaborated  with MnDOT and the Minnesota Department of Health to improve the alert  messages, disseminate the messages through each agencies’ existing media and  employee distribution lists and social media outlets.  
 
Hydraulic Inspection Vehicle Explorer 
              MnDOT’s District 6 personnel developed a  radio-operated car modified with lights and a video camera that sends images to  a tablet held by an inspector. The HIVE device uses off-the-shelf hobby shop  equipment to provide the needed data for managing the pipes and culverts under,  and adjacent to, the state’s highways. District 6 employees have  built  similar machines for other MnDOT districts.   
“We’re honored that a  device that has improved out effectiveness and efficiency has been able to be  shared with other MnDOT districts,” said Jeff Vlaminck, District 6  transportation district engineer. “The HIVE idea came from our inspector, who  worked with others in District 6 to refine and improve it for performance in the  field.” 
 
To read more about these and other award winners, check out the 2017 State Government Innovation Awards website. | 
         
        
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          MnDOT addresses climate change, sustainability   | 
         
        
          By Commissioner Charlie Zelle    
              
                
                    
                      Commissioner Charlie Zelle drives one of MnDOT’s electric vehicles. Photo by David Gonzalez   | 
                 
               Climate change is already occurring in Minnesota and MnDOT  is adapting transportation infrastructure to reduce disruptions to the movement  of people and goods within the state.  
                 
In 2016, transportation overtook electricity generation as  the number one source of greenhouse gas emissions in the United States. In  Minnesota, transportation remains the number two source, but that will change  as utilities move forward with planned increases in renewable energy  generation. 
 
This year MnDOT published its first sustainability  report. This report establishes a baseline to evaluate future progress on  sustainability and will support decision making. It aslo establishes agency  sustainability goals around greenhouse gas mitigation, climate adaptation,  resource efficiency, chloride reduction and enhancing pollinator habitat. 
 
Minnesota  Statute § 216H.02, legislated the Next Generation Energy Act that set GHG  reduction goals of 15 percent by 2015, 30 percent by 2025, and 80 percent by 2050, compared to 2005  GHG emissions. In Minnesota, MnDOT is the first  state agency to formally apply the goals agencywide to fleet fuel use, facility  energy use, the highway construction program and to the transportation sector  as a whole. The report also establishes the most aggressive GHG reduction goals  for any state department of transportation in the country. Strategies to  achieve these goals focus on lifecycle costs and benefits to the state.  
 
The MnDOT Sustainable Transportation Steering Committee  was formed in 2016 to provide leadership, strategic direction and oversight for  agency sustainability activities. MnDOT uses a ‘triple bottom line’ vision to  make agency decisions that maximize the health of people, the environment and  the economy. MnDOT plays a critical role in reducing greenhouse gas emissions  and preparing for climate change. While MnDOT manages about 10 percent of all  Minnesota roadways, the agency plays a larger part in influencing statewide  policy and decision making.  
 
Minnesota has a history of being a national leader on  climate and transportation issues. This ongoing effort helps maintain that  role. The report is exciting because it captures some of the innovative work  MnDOT is already doing and will serve to provide guidance for more sustainable  practices in the future.  
            Thank you for your part in driving this progress  forward. 
            
              
                Fleet offers electric  vehicle options 
                    By Josh Pansch, Office  of Environmental Stewardship   
                      
Central Office has a new car in the fleet that is charged up  and ready to roll. A 2017 Chevy Bolt electric vehicle is now available for use  by all MnDOT employees. 
 
This electric vehicle uses no gas and relies on a battery  that gives the car a 238-mile range. Using this vehicle will save fuel costs as  well as benefit the environment.   
 
Based on estimates from the U.S.  Department of Energy, using an electric vehicle  reduces greenhouse gas emissions by about half that of a gasoline vehicle. The  Bolt is perfect for trips around the Twin Cities area, and can even be used for trips  to Duluth, Rochester or St. Cloud when charged during your stay.  
 
The Bolt will be fully charged when you pick it up from the  garage. Driving the vehicle is similar to any other car if you don’t need to  charge it. A computer on the vehicle tracks your battery usage and notifies you  when your battery is getting low. There are instructions in the owner’s manual  on how to charge the vehicle. If you’d like to use it for a longer trip please  work with the motor pool to get charging instructions or visit the Sustainablity  website on iHub and check out the “How to” video that provides  helpful hints about how to operate this new electric vehicle.     
  
MnDOT is still working on getting access to fast chargers  located around the state. For now, if you want to use the Bolt for a trip  outside the Twin Cities area, make sure to locate  a fast 240-volt level 2 or DC fast charger charging  stations in advance. As a reminder, Level 2 charging will give you about  25 miles per hour of charge.  
 
Instructions  to charge the vehicle are included in the owner’s manual in the passenger’s  side glove box. Public chargers will have instructions and a cable included.  | 
               
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          Soft skills, engineering expertise, provide solid foundation for public engagement  | 
         
        
          By Sue Mulvihill, deputy commissioner and chief engineer  
            
              
                  
                    Sue Mulvihill, deputy commissioner and chief engineer, has been involved in a significant variety of public outreach efforts throughout her career. She is a strong advocate of two-way communication to build good working relations with MnDOT’s internal, and external, customers.  Photo by David Gonzalez   | 
               
             Recently I had the opportunity to welcome participants of  the Public Engagement workshop held in St. Cloud. I wanted to share with them,  and all of you, the value MnDOT’s senior leadership places on all of us  becoming experts at using soft skills.  
               
Wikipedia  defines soft skills as: a combination of  interpersonal people  skills, social skills, communication skills, character traits, attitudes, career attributes, social intelligence and emotional intelligence,  among others, that enable people to effectively navigate  their environment, work well with others, perform well and achieve their goals  with complementing hard skills.  
 
MnDOT has often been called an “engineering  organization.” When I think about all of the amazing projects we’ve done over  the years, I know they are the direct result of solid, innovative, engineering  skills. But, we cannot forget the soft skills that also helped build that  legacy. 
 
The work we do at MnDOT touches everyone in Minnesota.  It’s important to find that balance of technical expertise and the soft skills  we need to listen, understand and respond to customer needs (both our internal  and external customers). We need to put as much emphasis on listening to our  customers and learning about their needs as we do with our technical and  engineering work on roads, bridges and other modes of transportation.   
 
WIG 2.0 is helping us shift our culture. WIG 2.0  challenges us to improve intentional customer engagement to build customer  trust. That’s where we can use our soft skills to change our culture from that  of a producer mindset to one of a customer mindset and think about things from  the customer perspective.  
 
            
              
                  
                  
                    Sue Mulvihill, deputy commissioner and chief engineer, spoke  at the public engagement workshop May 15 about soft skills. Photo by Chris Joyce  
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            As state employees, we all need to apply these soft  skills to focus on the public we serve. We know Minnesotans want to be  part of the process in decisions that affect their communities. As MnDOT  employees, we all have a stake in the success of our public engagement efforts.  How do we engage our customers? What are their needs? How do we most  effectively address their concerns?  
   
              MnDOT employees work hard to plan, build, operate and maintain  the state’s infrastructure. I want to thank you for all your hard work, for  your efforts to engage the public and for your work to build partnerships and  advance equity. It’s a privilege to work with you on this journey to earn  customer trust.  
               
            For more information about how you can get involved in  the WIG 2.0 priority to Improve Intentional Customer Engagement, read WIG  co-champion, Tim Henkel and Mitch Rasmussen’s overview. For more information about MnDOT’s 2017 Public  Engagement Strategic Plan, click here.   | 
         
        
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