By Shannon Fiecke, Research Services  
            
              
                  
                  Iowa launched Citizen Reporting system in November. Here is an example of a citizen report.  | 
               
             MnDOT is testing a crowd-sourcing  application that will allow motorists to update winter  weather road conditions on the state's 511 system. 
               
The Regional Transportation Management Center is planning a soft launch of Citizen  Reporting in April, initially  inviting MnDOT employees to post their experiences on routes they  travel. By next winter, the RTMC hopes to invite the public to  do the same. 
 
“We suspect that citizen reporters will be  similar in ethic to the kinds of people who volunteer to be weather spotters,”  said Mary Meinert, transportation program specialist who assists Kelly Kennedy  Braunig, the state's 511 System Coordinator, with day-to-day operations of 511. 
 
Currently, MnDOT maintenance crews report road  conditions, but outstate Minnesota lacks 24/7 coverage and its reports can  become quickly outdated, especially on highways that aren’t plowed as  frequently or lack traffic cameras, Braunig said. 
 
Citizen reporting, especially on weekends,  will help keep that information fresh. 
 
“We try to explain on the website that we only  update from 3 to 6 a.m., 3 to 6 p.m. Monday through Friday and as road  conditions change, but we still get many emails requesting more frequent road  condition information,” Braunig said. 
 
Even a recent comment on MnDOT's Facebook  pointed out the limitations in one area of the state: “Updates [only] come  during government work hours.” 
 
Growing service 
 
It’s actually a welcome sign  that the public wants more from 511. 
 
Seven years ago, when Braunig applied for her  job, not many people used 511. In fact, at the time, she wasn't even aware  of the service, which provides information to travelers on weather-related  road conditions, construction and congestion. 
 
Today, 511’s online program and mobile app are  accessed by more than 5,000 people per day during the winter (and about half as  many during the summer). Data comes from MnDOT’s construction and maintenance  offices as well as state trooper data and incident response. This real-time  information is available for all of Minnesota. 
 
In the Twin Cities metro area, more than 700  traffic cameras allow MnDOT and State Patrol dispatchers to check the condition  of 170 miles of highways and monitor traffic incidents at any  time. Rochester, Duluth, Mankato and Owatonna also have cameras for  incident management and traffic monitoring. 
 
The 511 system's greatest challenge is  in Greater Minnesota, where road condition information is used  daily by schools, ambulance personnel and truckers, as well as the traveling  public, but information isn't updated frequently outside of business  hours. Citizen reporting will be a beneficial resource. 
 
Other states 
 
Other northern states face similar challenges  as Minnesota, but have been able to improve the timeliness of road  condition data with assistance from truckers and other motorists. 
 
In Wyoming, more than 400 citizen reporters (primarily truckers)  call in road conditions to the Transportation Management Center. In Idaho, citizen reporters directly report the information  into the 511 system. Minnesota will be the fifth state to adopt citizen  reporting, following Iowa, which launched its  service in November 2014. 
 
Like Iowa, Minnesota’s citizen reporting  initially will focus on winter roads. 
 
To participate, people will need to take an  online training module and then register their common routes, perhaps the  highways they take to work or their way to the cabin on the weekends. These  contributions will be marked as a citizen report on the website. 
 
“Minnesota truck drivers are loyal users of  the 511 system and we suspect they will also make some of our best reporters,”  Meinert said. 
 
Minnesota is part of a 13-state consortium  that shares a 511 service technology provider. States with citizen reporting  recently shared their experiences in a Peer Exchange sponsored by North/West  Passage, a transportation  pooled fund that is developing ways to share 511 data across state lines. 
 
“With citizen reporting we hope to give people  a voice and a chance to participate,” Braunig said. 
 
For more information on the 511 Citizen  Reporting program or if you would like to participate, contact Braunig at kelly.braunig@state.mn.us or Meinert at mary.meinert@state.mn.us.  
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