By Beth Petrowske
Vanessa Levingston, public involvement consultant, enjoys the challenges of her new job. Photo by Beth Petrowske |
Every construction project Mn/DOT undertakes affects someone. Small scale projects may cause traffic delays, noise or dust, while large scale projects can displace people and disrupt businesses. Whether one person or thousands of people are affected, Vanessa Levingston, Mn/DOT public involvement consultant, believes their voices need to be heard.
Mn/DOT’s Hear Every Voice program was established in 1999 to provide project managers with training to form successful, working partnerships with stakeholders. These partnerships have proved beneficial in identifying and balancing stakeholder values and objectives.
Levingston has been leading the HEV program since July 2009. She is pleased with the accomplishments of the last 10 years and is confident that Mn/DOT will continue to build upon these successes.
What is your main goal as public involvement consultant?
I work in the Office of External Partnering and we often joke that our goal is “Toward Zero Ombudsman Cases.” I truly believe this can be a reality someday. Public involvement is all about involving people early, to avoid trouble later.
Are there any changes planned for the HEV program?
In the past, the department has hired consultants to teach Hear Every Voice classes. I would like to see more Mn/DOT staff experts teach some of these classes. Many of our employees have valuable skills and experience in successfully engaging people. These employees are excellent resources to help others learn what works and what doesn’t.
Tell me about a recent success story.
The Highway 169 project in St. Peter was a partnering example that worked particularly well. Mn/DOT, the city of St. Peter and other stakeholders formed a partnership early in the planning stages and worked through many project challenges.
Several large scale meetings, open houses and public hearings were held during the project planning stages and weekly meetings were held every Friday during construction. These outreach efforts, along with a project hotline and Web site, kept businesses and residents up-to-date on project developments.
Success wasn’t defined by giving or not giving stakeholders everything they demanded, it was defined by working with the community as a good neighbor.
All of this public participation seems like a lot of extra work; is it worth the effort?
There may be more up front work involved with public participation, but it really pays off on the back end of a project. The cost to involve the public is small compared to the value gained by creating trusting relationships and avoiding long-term damage to public relations. Yes, managing a solid public participation program is work, but it is work that is needed.
Are you currently working on any public participation projects?
Yes. I have been working with District 1 and the city of Duluth to prepare for the Interstate 35 Improvement Project. This project will affect many motorists, including tourists, for two years. We are working with local businesses to help them prepare for the project. The Minnesota Department of Employment and Economic Development is also partnering with us as a resource to the businesses that will be impacted.
What do you envision for the future?
Our culture expects fast, reliable information. We need to to make sure that we can deliver the information people need and also be available to listen to their concerns. We have technology that can help us but we also need to reach out personally. Rather than offer opportunities for people to come to us, we should consider going to them. Mn/DOT should be available to have a presence at local community and school events and local public meetings. People are really busy and we need to make it easier for them to participate.
To learn more about the Hear Every Voice program, visit http://www.dot.state.mn.us/planning/publicinvolvement/. Employees can also register for HEV training classes at http://www.dot.state.mn.us/planning/publicinvolvement/classes.html. Classes begin March 23. |