By Beth  Petrowske 
  
                  
                  Vanessa  Levingston, public involvement consultant, enjoys the challenges of her new job. Photo by Beth  Petrowske  | 
               
             
           
             
            Every construction  project Mn/DOT undertakes affects someone. Small scale projects may cause traffic delays, noise  or dust, while large scale projects can displace people and disrupt businesses.  Whether one person or thousands of people are affected, Vanessa Levingston, Mn/DOT  public involvement consultant, believes their voices need to be heard. 
            Mn/DOT’s Hear  Every Voice program was established in 1999 to  provide project managers with training to form successful, working partnerships  with stakeholders. These partnerships have proved beneficial in identifying and  balancing stakeholder values and objectives. 
            Levingston has  been leading the HEV program since July 2009. She is pleased with the accomplishments  of the last 10 years and is confident that Mn/DOT will continue to build upon  these successes. 
What is your main goal  as public involvement consultant? 
            I work in the  Office of External Partnering and we often joke that our goal is “Toward Zero  Ombudsman Cases.” I truly believe this can be a reality someday. Public  involvement is all about involving people early, to avoid trouble later. 
            Are there any changes  planned for the HEV program? 
            In the past, the  department has hired consultants to teach Hear Every Voice classes. I would  like to see more Mn/DOT staff experts teach some of these classes. Many of our  employees have valuable skills and experience in successfully engaging people. These  employees are excellent resources to help others learn what works and what  doesn’t.    
            Tell me about a recent success  story. 
            The Highway  169 project in St. Peter was a partnering example that worked particularly  well.  Mn/DOT, the city of St. Peter and  other stakeholders formed a partnership early in the planning stages and worked  through many project challenges.  
            Several  large scale meetings, open houses and public hearings were held during the  project planning stages and weekly meetings were held every Friday during  construction. These outreach efforts, along with a project hotline and Web site, kept  businesses and residents up-to-date on project developments. 
              Success  wasn’t defined by giving or not giving stakeholders everything they demanded,  it was defined by working with the community as a good neighbor.  
            All of this public participation seems  like a lot of extra work; is it worth the effort?  
            There may be more  up front work involved with public participation, but it really pays off on the  back end of a project. The cost to involve the public is small compared to the  value gained by creating trusting relationships and avoiding long-term damage  to public relations. Yes, managing a solid public participation program is  work, but it is work that is needed.  
            Are you currently working  on any public participation projects? 
            Yes. I have  been working with District 1 and the city of Duluth to prepare for the Interstate 35  Improvement Project. This project will affect many motorists, including  tourists, for two years. We are working with local businesses to help them  prepare for the project. The Minnesota Department of Employment and Economic  Development is also partnering with us as a resource to the businesses that  will be impacted. 
            What do you envision for  the future?  
            Our culture  expects fast, reliable information. We need to to make sure that we can deliver  the information people need and also be available to listen to their concerns.  We have technology that can help us but we also need to reach out personally.  Rather than offer opportunities for people to come to us, we should consider  going to them. Mn/DOT should be available to have a presence at local community  and school events and local public meetings. People are really busy and we need  to make it easier for them to participate. 
            To  learn more about the Hear Every Voice program, visit http://www.dot.state.mn.us/planning/publicinvolvement/.  Employees can also register for HEV training classes at http://www.dot.state.mn.us/planning/publicinvolvement/classes.html. Classes begin March 23.  |