By Donna Lindberg
Mn/DOT Performance Measures
Goal: Safeguard What Exists
- Customer ride quality on state highways
- Percentage of state highway bridges in poor condition
- Average hours to bare lane after a snow or ice event
- Minnesotans' satisfaction with Mn/DOT maintenance of roadways
- Average clearance time for urban freeway incidents
Goal: Make the Transportation Network Operate Better
- Percentage of miles of Twin Cities urban freeway system congested
- Percentage of interregional corridor miles that achieve target speed
- Bond-accelerated construction projects: Number of interregional corridor and Twin Cities metro freeway projects let
for bid on schedule
- Fatalities on state and local roads
- Bus shoulder miles established annually
- Greater Minnesota bus service hours
Goal: Make Mn/DOT Work Better
- Percentage of Mn/DOT projects put out for bid (let for construction) in the year planned
- Percentage of Mn/DOT services that are delivered electronically
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When Mn/DOT’s Statewide Transportation Plan for 2003-23 was approved four years ago, it was the first statewide transportation plan to incorporate performance measures.
“A key new part of the 2003 plan was the performance measures,” said Lt. Gov./Commissioner Carol Molnau. “This has helped us direct investments toward efforts that get more results at a lower cost. They also help us provide maximum customer value for our services.”
Performance measurement is not new. Mn/DOT began measuring its performance in the mid 1990s with snow and ice and other maintenance services. By the early 2000s, development of a “dashboard” performance management system made the department a statewide and nationwide leader in this discipline.
“Managers look at past spending and budget priorities to determine if they meet performance targets,” said Kevin Gray, Finance and Administration Division director. “This helps them determine the best ways to deliver the most important services to the public and direct resources to agency priorities.”
Performance measures at Mn/DOT are based on the agency’s strategic goals of helping Minnesotans travel safer, smarter and more efficiently.
“We have always asked ourselves ‘What are the right things to do, did we do the right things, and are we doing them right?’” said Molnau. “Mn/DOT employees and our partners have made incredible strides to improve the transportation system in Minnesota. During the past six years, we’ve increased construction by 50 percent from the previous six-year period and did so without increases in staff or state revenue.”
Mn/DOT is not alone in its use of performance measures. Several Minnesota counties, including Dakota, Washington and Hennepin, now use performance measures to manage roads, streets and other services. It is also common practice in other state departments of transportation and in local governments.
All Minnesota state agencies now post a Department Results Scorecard on the governor’s State of Minnesota Results Web site at the end of each year. Performance targets are set for a level of accomplishment based on annual customer surveys that indicate where the public would like service improved.
Mn/DOT reports about 13 performance measures annually on the governor’s site, including:
Congestion on Twin Cities metro area freeways
While growing congestion and traffic volumes continue to present challenges, Mn/DOT has reduced congestion in the Twin Cities three years in a row, something few other major metropolitan areas have been able to achieve. Through multiple strategies, including the bond-accelerated projects and expanded incident management partnerships, the percentage of the Twin Cities freeway system congested during peak hours has dropped from 22.9 percent in 2003, to 20.6 percent in 2006.
Safety
Mn/DOT has played a lead role in developing and implementing the state’s Comprehensive Highway Safety Plan and Toward Zero Deaths program.
Through cooperative efforts by Mn/DOT, the Minnesota State Patrol, the Department of Public Safety, counties, emergency response team providers, local citizens groups and individual Minnesotans driving more safely, the number of highway fatalities has fallen dramatically during the last three years. In 2006, the number of highway fatalities dropped from more than 600 to 494, the lowest number of fatalities in 45 years. This has not only exceeded all department targets, it is one of the lowest fatality rates in the nation.
State highway pavements
Because of low investment early in the decade, Mn/DOT’s actual pavement condition in 2006 was short of performance targets and well below the level of 1995-2002. Mn/DOT has made some gains on highest volume roads and less than five percent of all trunk highways are currently rated poor. The department is also working to prioritize future resources to address the increasing number of highway miles in “poor” condition due to aging and traffic growth.
State highway bridges
State bridges are still performing slightly below targets, though conditions have improved. Today, due to increased investments, Minnesota has fewer state highway bridges in “poor” condition than at any time in the last 10 years.
Snow and ice removal (see related article in this issue)
Every winter since 1999, Mn/DOT has met annual performance targets for how quickly snow and ice are cleared after a storm, although a few individual major storms and below-zero temperature snowfalls still present a challenge. |