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        Mn/DOT prepares for spring flooding
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       The disastrous floods of 1997 caused 
        extensive damage to the state’s highways. The floods affected several 
        regions of the state, including the northwest where floodwaters from the 
        Red River of the North and the Snake, Tamarac and Middle rivers covered 
        vast stretches of land and washed out several sections of highway. On 
        Highway 1 near Oslo in Marshall County, Dave Dalager, Bemidji District 
        maintenance superintendent (center); Cliff Schulz, a transportation generalist 
        at Crookston (left); and Richard Kjensrud, now retired maintenance supervisor 
        at Thief River Falls (right) examine damage to the roadbed.  
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If (or when) the floodwaters 
  rise this spring, Mn/DOT will be prepared to handle any possible impacts to 
  the state’s transportation system, according to Bob Vasek, maintenance operations 
  support engineer. 
Staff from the Office of Maintenance and the Office of Communications 
  and Public Relations have been meeting to lay out plans for any emergencies 
  that may arise. Strategies include: 
  - Developing procedures to ensure that road condition 
    reports are entered into MnCARS (Condition and Acquisition Reporting System) 
    on a timely basis
 
  - Using MnCARS reports to update the department’s 
    road condition information telephone system and the TripUSA road condition 
    website
 
  - Reviewing procedural guidance for updates prior 
    to distributing to district offices 
 
  - Updating Mn/DOT and contractor contact lists
 
  - Alerting news media around the state as conditions 
    change and roads close or open
 
 
The state duty officer at the Department of Public Safety’s 
  Division of Emergency Management is available around-the-clock to coordinate 
  assistance. If flooding is severe, DEM will activate the Statewide Emergency 
  Operations Center. Once activated, the center is open 24 hours-a-day and staffed 
  with employees from many different state agencies. The center was activated 
  in the spring of 1997 when wide-spread flooding wreaked havoc on many communities 
  across the state. It was last used to deal with potential Y2K-related emergencies 
  over New Year’s weekend 1999.  
In addition to giving accurate and timely information to 
  the public, Mn/DOT provides many other resources to assist in natural disasters. 
  Under Vasek’s direction, Mn/DOT’s Office of Maintenance coordinates inter-district 
  and interagency transfer of equipment and resources to hard-hit areas.  
The Office of Maintenance, in coordination with the Office 
  of Investment Management, State Aid, DEM and the Federal Highway Administration, 
  also provides assistance to district offices on federal disaster assistance 
  programs. Road closures, sandbagging roadways and debris cleanup are among the 
  activities necessary in flooded areas. Coordination meetings and disaster drills 
  are held on a regular basis to keep state agencies up-to-speed with disaster 
  planning and emergency preparedness. District maintenance staff also repair 
  most of the damage done to the Interstate and trunk highway systems caused by 
  floods. Sites suffering greater damage may use contractors for repairs and cleanup, 
  he said. 
For more information, contact Bob Vasek at 651/297-5113. 
  You can link to the National 
  Weather Service’s site to see the latest flooding 
  forecasts.  
By Kent Barnard 
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                  State, Metropolitan Council 
                  file counterclaim against Xcel Energy  
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Just weeks after breaking 
  ground for the Hiawatha light rail transit line in Minneapolis, state and Metropolitan 
  Council officials were in federal court on March 8 to ensure the project continues 
  on track. 
Mn/DOT, the State of Minnesota and the Metropolitan Council 
  want the court to enforce Commissioner Elwyn Tinklenberg’s order that Xcel Energy 
  relocate—at its own expense—the electric utility lines that lie beneath 5th 
  Street in downtown Minneapolis along the planned LRT route. 
The government’s action came after Xcel filed a lawsuit 
  Feb. 16 requesting reimbursement for the cost of relocating the utility lines, 
  estimated to be about $18 million. 
Historically, utility companies have been allowed to use 
  public rights-of-way at no charge, with the understanding that if the land were 
  needed for a public project, the utility companies relocate at their expense. 
The state’s counterclaim also asks that Xcel be required 
  to post a $330 million bond—the equivalent amount of federal funds that could 
  be lost because of Xcel’s actions. 
Groundbreaking ceremonies for the Hiawatha LRT line were 
  held Jan. 17. The 11.6-mile route will stretch from downtown Minneapolis to 
  the Mall of America in Bloomington. The project is scheduled for completion 
  in 2004. 
For more information, see the March 
  8 LRT news release, view the LRT 
  page on Mn/DOT’s Web site, or contact Mary McFarland, Communications and Public 
  Relations, 651/284-4035. 
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        Commissioner’s forum focuses on Mn/DOT’s customers 
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What used to be called the "the travelling public" has been refined 
  into eight customer segments, Karla Rains, Market Research Unit, told the 170 
  Mn/DOT managers who attended the Commissioner’s Forum on March 7. 
The theme of the forum was customers—who they are and what they want—and Rains’ 
  presentation was packed with information on the topic. The eight customer segments 
  are commuters, personal travelers, farmers, emergency vehicle operators, carriers/haulers, 
  shippers (truck only), intermodal shippers, and communities/ neighborhoods/ 
  adjacent land owners, she said. 
Some facts about Mn/DOT’s customers include:	 
  - Commuters and personal travelers are the two largest segments. 
    
 
  - Farmers are probably the most unique customer segment. 
 
  - Communities/neighborhoods/adjacent landowners are the most 
    diverse and the most fluid. This segment includes individuals brought together 
    for a common purpose or issue. The size of this segment depends upon the topic 
    and the size of the group assembled. 
 
 
Customer research database information will soon be available to employees 
  on a "real time" basis. Training will be offered to interested employees 
  so that they can see how customers have rated Mn/DOT products and services and 
  use that information for making business decisions.  
For more information, contact Karla Rains, 651/284-3886, or Marie Blomquist, 
  651/455-4610.  
Changing workforce demographics 
Other topics at the forum highlighted the changing workforce. Half of those 
  employees eligible to retire by 2006 will be professionals, managers and administrators. 
  Mark Carlson, director, Office of Human Resources, indicated that there aren’t 
  enough employees available to staff state government at its present level. Mn/DOT 
  is one of the agencies predicted to suffer the most. 
How can we meet our customer needs with a shrinking workforce? According to 
  Carlson, measures like building leadership capacity, investing in training and 
  development, and rethinking some of our processes are a few of the strategies 
  that will address meeting customer needs in the future.  
The human resource staff is available upon request to deliver demographic briefings 
  tailored to your office or district. Contact Mark Carlson, 651/284-4025 for 
  more information. 
Increased workforce diversity 
Not only is the workforce shrinking, it’s looking different, too, as the session 
  on diversity demonstrated. Given by Mike Garza and Keith Baker, Office of EEO 
  Contract Management, the session talked about how today’s workforce is a mosaic 
  of skills, lifestyles, religions, ethnic groups, genders and ages. If Mn/DOT 
  is to succeed as an organization, it needs to create positive environments where 
  all people can reach their full potential. Morale and productivity improve when 
  all member of a work group are valued and respected. The session was introduced 
  with a video showing how poor communication between diverse individuals can 
  exacerbate productivity, create poor working relationships and hamper organizational 
  effectiveness.  
Mike Garza, 651/296-6899, and Keith Baker, 651/297-1869, are available to meet 
  with work groups to discuss diversity and its implications for individual work 
  areas.  
Forum follow-up 
Materials from the Commissioner’s Forum are available to 
  employees. Videotapes of the commissioner’s remarks will be available for viewing 
  at staff meetings. Contact Mn/DOT’s 
  library for a copy. Watch Mn/DOT Newsline for 
  an announcement when the questions (and answers) from the forum are posted. 
 
  
Management Leadership Team 
On March 6, the Management Leadership Team met to hear updates on information 
  resource management, geographic information systems and the service agreement 
  pilot overview. Afternoon sessions highlighted the program delivery streamlining 
  team, the Bill Yoerg quality awards survey and a discussion of activity based 
  costing/management. 
Managers convene quarterly for the Commissioner’s Forums and Management Leadership 
  Team meetings to work on strategic and operational issues.  
By Sue Stein4035. 
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                Transportation 
                  committee members rate Mn/DOT’s performance  | 
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Transportation committee members overall are satisfied with 
  Mn/DOT and generally perceive the information they receive from the department 
  to be reliable, according to a recent legislative survey conducted by Mn/DOT’s 
  marketing research unit. 
Chris McMahon, senior research analyst, reported the results 
  of the survey at the Commissioner’s Forum on March 7. In January, Mn/DOT market 
  researchers met individually with transportation committee members in the Minnesota 
  House of Representatives and Senate, asking them what they thought Mn/DOT was 
  doing well at and how it could improve. 
Mn/DOT could be less bureaucratic and communicate better 
  with legislators—such as providing more understandable information that doesn’t 
  conflict with previous information sent from the department, according to the 
  findings. Committee members also would like to see information provided more 
  proactively (e.g., notify them earlier when changes occur, provide them with 
  more "unfiltered" information), McMahon said. 
Committee members also recommended that Mn/DOT seek more 
  public involvement in projects earlier in the planning process, and anticipate 
  and communicate earlier any potential negative impacts of projects on communities. 
Despite pointing out several areas in which Mn/DOT could 
  improve, 71 percent of the legislators surveyed believe the department is performing 
  "very or somewhat well" as an agency, McMahon said. 
Based on the results of the survey, Mn/DOT is now drafting 
  action steps to address the areas it needs to improve upon.	 
For more information about the legislative survey, contact 
  Chris McMahon, 651/284-3243. 
To learn more about transportation-related legislation, 
  click on Mn/DOT’s weekly 
  legislative summary or check out its Government 
  Relations Web site. For more information about 
  legislative issues, contact Joe Hudak, legislative assistant, at 651/297-5149. 
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        Mn/DOT, partners offer training for construction truck operators 
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A fatal crash in 1997 involving a dump truck traveling from 
  a Mn/DOT construction site prompted the department to look for ways to reduce 
  crashes involving construction vehicles in Mn/DOT construction work zones. 
In the succeeding years, Mn/DOT and its partners in the 
  construction and safety industries have instituted a number of programs with 
  the goal of improving safety through targeted enforcement, safety training seminars 
  and safety awareness campaigns, said Ted Coulianos, communications and training 
  supervisor, Office of Motor Carrier Services. 
These measures include: 
  - Targeted vehicle safety inspections around many 
    Mn/DOT project sites by State Patrol commercial vehicle inspection teams
 
  - Training classes on construction industry safety 
    regulations given by the Office of Motor Carrier Services
 
  - A new training curriculum jointly developed 
    in 1999 by Mn/DOT, the Minnesota Highway Safety Center, the State Patrol, 
    the Minnesota Asphalt Pavers Association and the Minnesota Trucking Association. 
    (Seventeen classes have been held with 500 truck operators attending.)
 
 
This year will see a 40 percent increase in program participation, 
  with five levels of training available, Coulianos said. Classes are held from 
  late November through March during the off-season for the construction industry. 
  Training topics include an overview of regulations, hands-on vehicle inspection 
  procedures, behind-the-wheel vehicle dynamics, techniques for securing loads 
  and proper transportation of hazardous materials.  
"Our goal is to have every operator of a construction 
  vehicle operating on Minnesota roadways go through a CTOT instruction and receive 
  certification," Coulianos said.  
Proof of certification is carried in the vehicle and is 
  presented to the State Patrol during roadside inspections at the construction 
  work zones. Unless the State Patrol sees an obvious violation, a CTOT-certified 
  operator likely will be waved through inspection. CTOT offers enhanced safety 
  for motorists on the roadways, lower insurance rates for trucking operators, 
  driver recognition and advancement possibilities and a coordinated training 
  partnership between state agencies.  
"The partnership of industry and industry regulators 
  makes this an exceptional training opportunity. It has been well received by 
  our drivers," reports Rick Maursetter, safety director for Duininck Brothers 
  Construction. 
For more information on the CTOT training program, contact 
  the Office of Motor Carrier Services at 651/405-6060. For more information about 
  Mn/DOT’s work zone safety program, contact Mary Meinert, 651/297-5868. 
By Mary Meinert 
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        Willmar, Detroit Lakes districts earn safety awards
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For recording no lost-time injuries and no employee days lost to injuries during 
  2000, the Willmar District earned a safety award from the Senior Management 
  Team/Department-wide Safety Committee.  
The Detroit Lakes District also earned honors for having low workers’ compensation 
  rates and lost time injuries during the past six years and for its commitment 
  to safety and wellness education programs during the past decade.  
The Willmar District was cited for avoiding a possible 556 lost employee days 
  by having policy in place to provide light-duty jobs available immediately for 
  12 employees injured during 2000.  
Dave Solsrud, Willmar assistant district engineer, said the district’s accomplishment 
  was also supported by its policy of requiring a doctor’s visit for head, neck 
  and back injuries and an agreement with physicians to issue a report on a injured 
  employee’s "workability" to help managers find an appropriate alternate 
  work assignment for them. 
Detroit Lakes was cited for outstanding teamwork and communication by employees, 
  supervisors and managers to develop its safety and wellness program during the 
  past 10 years. 
The awards were presented March 13 in St. Paul by Doug Weiszhaar, deputy commissioner, 
  and Jim Swanson, assistant commissioner, Program Delivery Group.  
Mark Pierskalla, Willmar safety administrator, accepted the award for the district. 
  Bill Hanson, safety administrator at Detroit Lakes, accepted the award for his 
  district.  
In presenting the awards, Weiszhaar said, "Safety is not just any one 
  person’s responsibility; it’s everybody working together. These awards are tremendous 
  examples of what we need to instill across the state."  
By Craig Wilkins 
  
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        Wagner named director of Contract Management
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       Joanne Wagner 
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Joanne Wagner, an attorney 
  with 15 years’ service in the private sector, was appointed as director of the 
  Office of Contract Management. She succeeds Mary Helbach who resigned.  
Wagner holds a law degree from the William Mitchell College 
  of Law in St. Paul and a bachelor’s degree in political science from the University 
  of Minnesota. A St. Paul native, Wagner lives in Roseville. 
Wagner’s office is in Room 361 of the Transportation Building. 
  She may be reached at 651/215-0446, MS 130. 
Photo by Craig Wilkins 
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        Schadauer to lead Northstar Corridor commuter rail project 
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Mike Schadauer recently was appointed as project manager for the Northstar 
  Corridor commuter rail project with the Office of Passenger Rail Transit. 
Currently the director of planning and environment on the Hiawatha light rail 
  transit project in Minneapolis, Schadauer will begin immediately making the 
  transition to his new position and will be fully dedicated to the Northstar 
  Corridor commuter rail project by May.  
Schadauer is a registered professional engineer and has been employed by Mn/DOT 
  since 1983.  
The Northstar Commuter rail will run between St. Cloud and Minneapolis. 
  
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        Reading buddies take a break from the books
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       Jim Harris, IRM, a participant in the Reading Buddies 
        program, checks out a Mn/DOT snowplow near the Capitol with his reading 
        buddy, Mike Hang. 
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Students from Franklin Elementary 
  School in St. Paul and their adult reading partners from eight state agencies 
  varied their routine one day to eat pizza, visit the Capitol and explore a Mn/DOT 
  snowplow.  
The students and adults are part of the Reading Buddies 
  program, which matches a state employee with a student for weekly sessions. 
  The mentors read aloud to children in the first through fourth grades.  
Program coordinator Janet Berryhill of the Minnesota Office 
  of Environmental Assistance notes there are 250 employees enrolled in the program 
  designed to improve the students’ reading and listening skills. This is the 
  program’s fourth year, she said. Reading Buddies will expand to include fifth 
  graders next year, she adds.  
Jim Harris, Information Resource Management, one of the 
  Mn/DOT employees in the program, said it’s rewarding to work with the students 
  and participate in the progress they make in language skill development, especially 
  those for whom English is a second language. 
Harris’ buddy is Mike Hang, a fourth-grader at Franklin. 
   
"We get nice feedback from the kids, including handmade 
  Valentines," Harris said. "Every time I go there Mike’s face lights 
  up when he gets out of class. It’s a nice relationship. I hope I’m helping my 
  buddy learn more English." 
Story and photo by Craig Wilkins 
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        Question of the Week: How to open a bottleneck
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How has the workload for Mn/DOT employees "in the trenches" 
  been affected by the Moving Minnesota funds the department received in 2000 
  to provide advantages for transit, open bottlenecks and improve interregional 
  corridors? One Mn/DOT employee indirectly provides one piece of the answer by 
  asking this week’s Question 
  of the Week. 
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